When a user completes a verification, Passbase uses their submitted identity document and selfie video to ensure that the user is who they say they are. In order to ensure that the user's ID is valid, Passbase must authenticate the identity document. The ID Authenticity score reflects Passbase's trust in whether an end user's submitted identity document is legitimate.
A user is required to upload an official piece of photo ID, as well as take a short selfie video, when attempting their verification. Passbase then uses forensic level forgery and counterfeiting detection to ensure that your users' ID documents have not been forged or faked.
We calculate ID authenticity as a percentage and average it into a user's total score. The percentage is then returned on the Passbase API and is visible in your Dashboard. You can learn more about total score here.
Keep in mind that ID Authentication can fail for the following reasons:
- Passbase is unable to extract the required data points
- The document image is blurry
- The document is not fully visible
- The user's finger is covering important data points (document number, MRZ code, date of birth, etc)
- The document's expiration date has passed
- The document is suspected as fraudulent
- The front or back image of National ID or Drivers License cards were not submitted