What is a critical total score?

A critical total score falls below 70%

When users score below 70%, you'll see a critical flag next to their score 

 

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The most common reasons for a critical score are: 

  • The picture of the user's ID was too dark or blurry
  • The user submitted a document that you don't accept
  • The user's selfie was too dark or blurry

If a user receives a critical score, you can ask them to re-submit their verification

 

Have questions about a specific verification? You can always reach out to our support team