Why did my user's verification fail?

There are a few reasons why a verification may not process correctly

The most common reasons for a failed verification are honest user mistakes, including: 

  • The picture of the user's ID was too dark or blurry
  • The user submitted a document that’s you don't accept
  • The user's selfie was too dark or blurry

 

If a user's verification fails, you can ask them to re-submit their verification

 

Have questions about a specific verification? You can always reach out to our support team